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FAQ

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Collection-shipping


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How do I change the language ?

 

How do I return to the homepage ?

 

How do I sign up ?

 

How do I sign up as a "Company or subject to VAT" or as a "Private Individual or not subject to VAT" ?

 

Is-it possible to sign up with a free e-mail provider (for example Hotmail, Gmail, etc.) ?

 

Why can I not connect immediately after signing up ?

 

I have signed up, but I have not received a confirmation or activation e-mail. What should I do ?

 

Forgotten password ?

 

Account blocked, what should I do ?

 

How do I sign out ?

 

What about my account?




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Bid

Where to find what you’re looking for ?

 

What does "Can I visit to inspect the lots" mean ?

 

How do I bid ?

 

Selling costs ?

 

How can I obtain priority for a lot in relation with the items it comprises ?

 

What does "bottom price met" and "bottom price not met" mean ?

 

How does an on-line auction close ?

 

What does "temporary assignment" and "final assignment" mean?

 

What does "Is-it possible to cancel my bid during the on-line auction" mean?

 

Is it possible to cancel my purchase after the on-line auction is closed?

 

You want to bid as a company, but also as a private individual?




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Payment

What about payment and invoicing?

 

Is it possible to return goods?




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Collection-shipping

How do I collect my goods or have them shipped ?

 

Can I collect my goods later or have them shipped to me ?

 

Are there tools available to help me dismantle and load my goods ?




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How do I change the language?

If you want to change the language, select your preferred language at the top right of this page by clicking on the flag for your language (French – Dutch – English).

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How do I return to the homepage?

You can return to the clicpublic.be home page at any time, by clicking on the clicpublic.be logo found at the top left of each page of the website or by clicking on the small blue button with the icon to the left of the search field.

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How do I sign up?

Signing up is free, easy, fast and open to any person over 18 years of age (company or private individual).
Click on the button: "Log in – Register" in the top right of the menu bar. In the window, click on the button “Become a member”.
Complete the "Registration" form, tick the box "I have read and accepted the general terms and conditions”, enter the “CAPTCHA" code (case sensitive*) and click on the “Sign up” button. A validation e-mail will be sent to the e-mail address you entered. In the e-mail, click on the link, or copy it into your Internet browser address bar. Your account will be activated and the page to select your interests will appear.

Once registered on clicpublic.be, you will receive confirmation of your registration by e-mail. Your username and password will be included.

In order to place a bid and use all advanced functions available on the clicpublic.be website, you must be registered as a member. You can sign up as a “private individual or not subject to VAT" or as a “company or subject to VAT”.

*lower case – UPPER CASE

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How do I sign up as a “Company or subject to VAT” or as a “Private individual or not subject to VAT”?

You have chosen to sign up as a “Company or subject to VAT” or as a “Private individual or not subject to VAT”.
If you want to place a private bid for your personal account, then sign up as a “Private individual or not subject to VAT”. If however, you want to bid on behalf of the company you represent in a professional capacity, then select “Company or subject to VAT”.

If you represent a company, please ensure that all company information is correctly completed. Your invoices will be made out on the basis of the information provided.

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Is it possible to sign up with a free e-mail provider (for example Hotmail, Gmail, Yahoo, AOL, etc.) ?

Yes, clicpublic.be allows you to sign up with a free e-mail provider. The accuracy of the personal data you enter is checked to prevent attackers from entering irresponsible bids or from any other action that may be harmful to members and users of clicpublic.be, or any other person.


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Why can I not connect immediately after signing up?

After you sign up, you will receive a confirmation e-mail from clicpublic.be with a link to activate your account. Click on the link to activate your account. This is a safety measure. Check that our mails are not blocked by your antivirus software or that they do not arrive in your “SPAM” or “junk mail” folder. You will probably have to modify your parameters to prevent this from happening.


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I have signed up, but I have not received a confirmation or activation e-mail. What should I do?

If you have not received an activation e-mail within 30 minutes, and you have checked your SPAM or junk mail folder, than contact the clicpublic.be team via the e-mail address: info@clicpublic.be. We will take the necessary steps to rectify the situation.


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Forgotten password?

If you have forgotten your password, click on the "Log in –Register" button and click on the "Forgot password?" link in the window. A new page will open. Enter the e-mail address you used when you signed up. We will send you an e-mail with a new password.

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What about my account?

Here, you can access your personal information, manage your bids and the goods that interest you. It is your personal page.

 

My account preferences


“End of auction”: indicates when the auction you are following will end.
“Auction alerts”: Allows you to program your auction alerts, i.e.: Add an auction to your calendar or ask to be notified by e-mail near the end of an auction.
“Category alerts": Allows you to modify your interests.

My account


You can consult and modify your personal data in your personal zone under “My account”.
Warning ! Your personal information is used for invoicing and should therefore be entered with care.

My bids


Items you are bidding on are automatically saved under this heading.
But also, under various other headings:
“My watch list”: Find the goods you are following.
“My bids” Find my current bids.
“My successful bids & direct buys”: Find the list of goods you have been assigned and direct buys awaiting payment.
“Lost bids”: Find the complete list of goods from bids you have lost.

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Account blocked, what should I do?

If you (or another person) have tried to connect to your account more than 5 times with the wrong password, you will receive an e-mail informing you that your account is blocked. You should wait a few minutes before attempting to enter your username and password again. If the problem persists, click on the “Forgotten password?” link.


The situation does not improve?
Ask for a new password via the e-mail address info@clicpublic.be.


It is also possible that your account is blocked for different reasons (for example: e-mail address has changed, activation e-mail not received, misuse of our Internet website, etc. …). Please do not hesitate to contact us to find a solution to your problem.

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How do I sign out ?

Click on the small red padlock to the right of the “My account” button to sign out. It can be found at the top of each web page.

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Where to find what you’re looking for ?

There are several ways to search for an item or a lot on clicpublic.be

1. Activity sectors: You have a particular interest in an activity sector? Select the activity sector from the categories pull-down menu on the left of the home page. By selecting your activity sector, goods can be sorted with the second pull-down menu “Type of goods”. Type of goods: The type of goods relate to the selected activity sector. By clicking on this second menu, you get an overview of all goods for sale in the selected activity sector.

2. Use the "Keyword(s)” field and its “Search” button in the navigation bar found at the top of each website page. Enter a keyword to get a list of all goods for which this word appears in the description. Click on the photo to get a detailed description.

3. You want to know more about upcoming auctions? Go to the bottom of the website’s home page and click on “Upcoming auctions”. In this section you will get an overview of all upcoming auctions on clicpublic.be. When an auction is selected you will be redirected to it and you will discover the items that will be put up for auction. Or, click on the “Auction calendar” button in the navigation bar to get a preview of all our current and upcoming auctions. The banners of upcoming auctions appear shaded.

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Can I visit to inspect the lots ?

In general, we organise a one-day visit per auction so that potential buyers can inspect items before the auction closes. This information can be found in the specific terms of sale. Before purchasing, we recommend that you come to inspect all items on site. All items are sold without warranty, even if the type, state, quality or name does not comply with the description given on the website. Bidders acquire goods in the state in which they are found and cannot remove their bid or cancel the purchase.

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How do I bid ?

To bid, you must be connected to your user account on clicpublic.be.
Only our bidding system is able to receive bids proposals. As such, bids will not be accepted by e-mail, phone, fax, letter, or in our offices.

After an item or lot put up for auction is selected, its details appear.

A. Important, before placing a bid, you should read the following articles first:

1. The specific terms of sale
On each product card, you will find information relating to the relevant item or lot. The most important information is listed :
- The description of the item or lot
- The date and time the auction closes
- The current bid and the next minimum authorised
- The current bid, VAT included. Additional costs may be stipulated in the “specific terms and condition” section. These additional costs shall be borne by the buyer and are payable in addition to the amount of the assigned item, for example, the cost to dismantle and ship exceptional items.

We recommend that you select “Add to watchlist” for items and lots you find interesting. In your “My account” zone, you can view all goods and items you are watching to keep informed on how bids are progressing.

Before you are able to confirm a bid, you must accept the terms and conditions as well as the specific terms of sale. This can be done by clicking on the tab displayed when you validate your bid.

You receive an e-mail :
- for each successful bid for an item or a lot
- for each higher bid that exceeds your last bid
- if there is a higher bid for a lot that your item belongs to.

B. Bids may be placed as a maximum bid or a fixed bid.

1. Fixed bid
A fixed bid, is a bid at a fixed one-off amount for an item or a lot. If a bidder places a bid that is higher than yours, you can place a new bid to become the highest bidder again.

2. Maximum bid
With a maximum bid, you indicate the maximum amount you are willing to pay for an item or a lot. This system allows you to place a higher bid automatically when another bidder places a bid. And this, until your maximum bid is reached. This does not necessarily correspond to the maximum amount you entered as your maximum bid, but the amount for the next acceptable bid. The user can temporarily cancel his maximum bid, by placing a fixed bid, which for the moment, is the highest. It is not possible to cancel a bid, neither through a fixed bid nor through a maximum bid less than your current bid. All bids placed are unconditional and irrevocable.

C. In the bid details, you will find information relating to the bid you have placed.
In addition to the minimum starting bid or the current bid, the following information is also provided:
- Bottom price met: Informs you that the item will be assigned to the buyer that has placed the highest bid, subject to validation by the principal.
- Bottom price not met: Informs you that the previously fixed minimum amount to obtain the item has not yet been met. As soon as this amount is met, the wording “bottom price met” is displayed.
- Temporary assignment: Informs you that the bid you have placed for the item or lot is the highest at the end of the auction. Your bid will be proposed to our principal. Clicpublic.be will inform you if the item is assigned to you or not.

The amount of VAT included is also indicated. It is possible that additional fees are requested for a specific item or lot. For example, these additional costs may correspond to dismantling goods or shipping fees and must be paid by the buyer in addition to the amount indicated for the item or lot.

D. My watchlist
If you have placed a bid for an item, it automatically appears in the “My watchlist” section. Click on "My watchlist" in the left menu in "My account". Here you can check if you are still the highest bidder for the item, or if you have lost the upper hand for one or several item(s). For each item or lot, you can also click on “Add to watchlist”. The item or lot then appears in the “My watchlist” section. You are now informed of any bids placed for the item or lot. You can click on “Do not watch this item any longer” if you want to remove it from the watchlist.

E. Public tender / auction
An auction by public tender is an auction that requests a bid from the buyer. This bid is secret; it will not be disclosed and cannot be seen by any other buyer.
You can place a bid, just like an on-line bid, with the maximum amount you are willing to pay for the item. You can place several bids for the same item, but each bid must be higher than the previous bid. You will receive confirmation of each bid proposed and you can consult your bids in “My account”. After bidding is closed, bidders will receive an e-mail from Clicpublic SPRL to inform them whether their bid has been accepted or not by our principal.

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Selling costs?

Selling costs are directly included in the bid you place at an auction or for a direct buy. The bid amount you place does not include VAT. To avoid unpleasant surprises, our system indicates in real time (immediately) your bid amount, including VAT.

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How can I obtain priority for a lot in relation with the items it comprises ?

A lot is a combination of items. In general, items are sold separately, under the condition precedent of a higher offer for the lot. In this case, the lot (combination of items) has priority. A bid can be placed for a lot. However, it can only be assigned to the buyer if his bid is a least 10% higher than the sum of bids placed on the items that comprise this lot. Failing bids placed for the lot, the separate assignment of items shall be final.

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What does “bottom price met” and "bottom price not met” mean ?

The principal has the possibility to set a minimum selling price for items. Once the auction closes, if the bottom price has not been met for certain items, the principal reserves the right to assign the item or not. If necessary, if the principal does not grant approval, the lot will not be assigned and will be removed from the sale.

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Closing of the on-line auction

The auction closes at a specific date and time. You can find these details, among other things, in the specific conditions. From that moment, our principal will inform us if the property for which you have won the auction you are assigned or not.

If items or lots are assigned to you, you will receive an e-mail informing you that you can proceed to payment. Our principal will grant approval for the assignment within two business days. If the item is not assigned to you, you will receive an e-mail advising you as such.

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What does “temporary assignment” and “final assignment” mean ?

If you are the highest bidder, after the on-line auction is closed, the lots will temporarily be assigned to you. This means that your bid, which is the highest, will be proposed to our principal for approval. Once approval given, your bid will be final and the sales contract will be drawn up. An e-mail will be sent to you with a request for payment. If the principal does not grant approval, the lots will be withheld. In all cases, clicpublic.be will send you the principal’s decision.

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Is it possible to cancel my bid during the on-line auction ?

No, all bids placed are unconditional and irrevocable.

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Is it possible to cancel my purchase after the on-line auction is closed ?

No, the buyer purchases items is the state in which they are found and cannot cancel a purchase or withdraw a bid once it is placed.

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You want to bid at an auction as a company, but also as a private individual ?

In this case, sign up once as a company and again as a private individual. Please use two different e-mail addresses.


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What about payment and invoicing ?

You can pay your purchase once you receive your payment request by e-mail.
Within 48 business hours, the full payment must be paid into the Clicpublic SPRL's bank account.

Belfius :

IBAN BE86 0689 0153 0050

BIC GKCCBEBB

 

 


Don’t forget to include the reference number mentioned in the e-mail.

 

You will receive your invoice when you collect your purchase or when it is shipped.


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Is it possible to return goods?

Clicpublic SPRL does not accept the return of items. The application of Articles 1649, 1684 et 2280 of the Code Civil shall be accepted by the buyer. Each buyer acknowledges that he is informed and that he shall have no recourse. Due to the nature of the activities of Clicpublic SPRL, i.e. the auction of goods coming from bankruptcies, seizures, judicial liquidations and unclaimed estates, the law on market practices and the protection of consumers does not apply, as specified under article 65 of the law on market practices and the protection of consumers. The buyer explicitly agrees with the fact that goods that have been used for the business activities of the bankrupt company, or a company subject to a judicial reorganisation, are goods which have already been subject to normal use, and that they may or may not, show traces of use.
We recommend that you inspect the goods onsite during the viewing days. This helps avoid any unpleasant surprises. It is assumed that the buyer has correctly inspected the lots sold with no warranty, even if the nature, state, quality or name does not comply with the description given on the website. Bidders acquire goods in the state in which they are found and cannot withdraw their bid or cancel the purchase.

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How do I collect my goods or have them shipped?

As soon as clicpublic.be confirms that the buyer’s payment has been collected, this bidder can :

 

- Either come to collect the item(s) or lot(s) from successful bids.


Where? At the clicpublic.be premises or a location mentioned in the relevant specific terms of sale.
When? At the date and time agreed between the bidder and clicpublic.be. When collecting goods, the bidder must provide proof of identity.

Power of attorney may be given to a third party. In the latter case, the authorised representative must bring the power of attorney papers and a photocopy of the buyer’s identity card.

 

- Or request that the item(s) or lot(s) from successful bids are shipped to him at the address of his choosing.

This service will be invoiced separately.

 

IMPORTANT: For shipping outside Belgium, and for packages that exceed “standard weight/dimenions”, the shipping cost will be sent to you as a quotation.

Standard dimensions :
- Maximum weight = 70kg
NB: The weight taken into account will be the highest weight between the real weight of the package and the volumetric weight of the package, calculated as follows: (length x width x height)/5000

- Maximum length = 270cm
- Maximum size = 419cm = (2x width + 2x height + 1x length)

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Can I collect my goods later or have them shipped to me ?

All goods or lots can either be collected or shipped, unless specific conditions are stipulated on our website. All goods and lots must be collected at the dates and times indicated in the specific terms of sale. By bidding, you have accepted the general terms and conditions and the specific terms of sale. In general, the auctions we organise require a fast turnaround and the quick return of empty and clean premises. If goods are not collected on the specified date, then additional costs will automatically be invoiced to you. 

If you are unable to collect the goods, opt for our shipping service. The cost is borne by the buyer and shall be paid at the same time goods from successful bids or from a direct buy is paid.


We can also provide a dismantling and storage service for goods. All costs for these additional services are borne by the buyer and must be paid in advance.

For more information on these additional services, please contact the clicpublic.be team: info@clicpublic.be.

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Are there tools available to help me dismantle and load my goods ?

Costs for dismantling, loading and transporting goods shall be borne by the buyers, and under their sole responsibility. Clicpublic.be takes no responsibility for dismantling and loading goods. Bear in mind that no tools or lifting equipment are available on site. For safety reasons, and if necessary, you must provide the labour required to dismantle and load goods from successful bids. The clicpublic.be team cannot help you in any way with these tasks.

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